FAQ

COVID-19 SHIPPING UPDATE

Due to the current COVID-19 outbreak please anticipate a delay of 1-2 weeks for all deliveries from the date of purchase. We are doing everything we can to ship all bags as quickly as possible. Please contact info@merciboutiques.com with questions.

What is the typical shipping time?

Shipping times depend on the destination country and item stock status. Typical shipping times range from 1-3 weeks in the US, and 2-4 weeks in all other countries. Please contact info@merciboutiques.com with questions.

Due to limited seasonal stock, please expect up to 1-3 weeks for shipping in the US and 3-4 weeks in all other locations from your date of purchase

What payment options can I use?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Please see the bottom of this page for a list of all available payment types.

Can I return an item if it doesn't meet my expectations?

We accept returns for store credit within 14 days of receiving your order. Head to our Returns Page for more specific details.

How do I know if my order was placed?

You should receive a confirmation email within 5-10 minutes after completing your order. If you do not receive a confirmation email, please contact customer service at info@merciboutiques.com and we will assist you.

Can I modify my order after checkout?

Orders cannot be changed, modified, or canceled after checkout. Please contact info@merciboutiques.com with questions.

Where do our bags ship from?

We ship from the U.S., the U.K., or China depends on the destination country and item stock status. Please contact info@merciboutiques.com with questions.

 

Merci Boutiques is customer centric and your satisfaction is our first priority. If there is any way we can serve you better, please do not hesitate to let us know. Please send your suggestions directly to our CEO: management [at] merciboutiques [dot] com Thank you.